MacPaw on LinkedIn: Talking about customer service and MacPaw customer support at Geeks Lab

MacPaw Reviews, Ratings, Alternatives

macpaw customer service

Started in 2008, the company has won the hearts of more than 30 million users worldwide. Today every fifth Mac on Earth has at least one app by MacPaw. If you want a solid antivirus, no matter what device you use, other products have proven third-party testing scores for protecting against malware, like McAfee or Norton. It does, however, show how many files have been scanned the entire time you’ve used the product. Ours totaled up to over a million files within two days. CleanMyMac X comes with some cleanup tools ready to make your Mac pristine by removing junk files, cache files, and even large and old files.

macpaw customer service

If you decide, you can manually select more items for deletion. You can buy either a one-year subscription or a one-time purchase. This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.

Easy to use for a new Mac user

I am not formally affiliated with or compensated in any way by Spend With Ukraine or any business featured here. Since February 2022, we spearheaded the MacPaw Foundation to direct our own funds and collect external donations to take care of those who protect us. Although MacPaw Foundation has already channeled millions of dollars’ worth of help, this effort is far from over. Today, the main office of the company remains in Kyiv, with more than 70% of the team members staying and working from Ukraine.

We flushed our DNS cache, as this can clear IP addresses and records, making online security better and internet connectivity smoother. CMM X has an additional menu that allows quick access to features including upload and download speed, resource usage, and processor load. This menu is not accessible with VoiceOver, because it’s in the Mac menu bar as a graphic.

macpaw customer service

If you just want to go from the sidebar to the table, use Tab. After the table there may be additional information, depending on which sidebar item you chose. Either way, you will need to VO + Right Arrow to get to the Scan button. As you do this, you may come across an unlabeled button.

Camilo….Customer Service Agent

There is also an option to go back to the Apps table. In Preferences, there are tabs including Assistant, Protection, and Menu. As with any app, check out Preferences to determine which features are controllable. We recommend to start with an automated Mac cleaner tool a.k.a. Smart Scan. It finds junk on your drive and suggests easy optimization tasks you can run.

macpaw customer service

I decided to give it a shot and forked over some cash for it. It added some fancy features like photo and itunes search, but boy was that a mistake. It crashed my hard drive—it was like a total disaster! Now, the darn thing restarts on its own every 20 minutes or so. I tried contacting the company for help, but they just blamed me and weren’t helpful at all.

Paddle as a complete SaaS Commerce partner

This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company. Every time I have contacted customer service they have replied with in 24 hrs with the fix for my Mac. Plus they always follow up make sure things are ok great customer service. SupportYourApp HR and onboarding departments are real pros when it comes to expanding our team with the best of the best. Our elaborate interviewing process helps us make sure only the most experienced and worthy applicants will join our team.

  • The developer, MacPaw Way Ltd, indicated that the app’s privacy practices may include handling of data as described below.
  • You may wonder why you need this feature when you can always move an app to the trash bin.
  • Getting that kind of response from a major corporation in this day and age is almost unheard of.
  • We prevent burnouts by talking to the professionals and making sure they are comfortable with their working conditions and their projects.

When CMM X is first opened, there are checkboxes to share anonymous usage data and agree to the privacy policy. The Share Data button is below the share request and the privacy policy agreement checkbox is above the agreement. VoiceOver said there was a button labeled, “SkipNOTRANS.” With sighted assistance, I learned that the button was not on the screen. The last controls on the screen were an option to quit the app and an OK button. But then they went and changed things up and now you gotta pay for the upgrade.

I keep going in circles, trying to figure out the right path to take, but it’s just not happening. They keep charging my credit card even though I told them to stop. Once you’re stuck with MacPaw, it’s like a never-ending nightmare. Save yourself the trouble and steer clear of this application. In case you are issued a refund, it should appear on your credit card statement within 7 to 10 business days.

macpaw customer service

Speed was a heading under which were Optimization and Maintenance. The headings are Clean Up, Protection, Speed Applications, and Files. CleanMyMac is a powerful Mac cleaner, speed booster, and health guard, designed to help your Mac run at full throttle again. Find and disable apps that cannibalize your memory resources. Switch off background plugins and fix small errors like an Apple genius. When your Mac stalls, free up its RAM memory in a click.

How is retailing customer service different?

CleanMyMac X isn’t just another antivirus program, it’s an enhancement package for your Mac. With features like real-time protection, junk cleaner, and Space Lens, you get lots of options you might not find with other products. If you’ve ever joined the Mac versus Windows debate, you know there are more antivirus products built for PC use. MacPaw even claims the software works so well that your Mac will work like new. Take your time training the team and then ensuring the knowledge is mastered and used in practice to the fullest extent. Another good practice is checking the level of your team’s knowledge every once in a while.

macpaw customer service

It is way better to focus on your business agenda and let the outsourced customer support team take care of your users for a smaller cost. ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform. Listen, I gotta tell you about my experience with MacPaw. I’ve been trying to cancel my subscription for the longest time now, but it’s like hitting a brick wall.

I bought a new laptop and could not get MacPaw to work on it. I knew I had a paid subscription but could not figure it out. I emailed MacPaw and immediately got an auto email saying I should get a response in 24 hours. Anastasiia sent a detailed email with screenshots telling me exactly what to do. I am thoroughly impressed with the response I received from MacPaw.

MacPaw Opens Setapp for Teams – TidBITS

MacPaw Opens Setapp for Teams.

Posted: Mon, 04 Nov 2019 08:00:00 GMT [source]

Take the time to find the right one and the search will pay off. I paid for their service but had some issues with their billing. They tried to charge me before the contract was up and then cut me off when I didn’t pay it.

  • SupportYourApp HR and onboarding departments are real pros when it comes to expanding our team with the best of the best.
  • As of now, MacPaw company has donated over $9 million to help Ukrainians.
  • They tried to charge me before the contract was up and then cut me off when I didn’t pay it.

The team was very responsive and they have provided a solution that addressed my problem. The constant follow up if my concern has been added was also very helpful. You can download older versions that are no longer updated or supported.

In September, MacPaw opened the doors of the office in Boston, USA. It’s hard to envision creating products so popular, one in five of all Mac computers use them. That is why we are complying with all essential security standards. Macpaw.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the “https” prefix in the URL to confirm that the website is using SSL. Camilo, a CS agent handled my concerns quickly and appropriately.

When the operation was completed, CMM X made recommendations for optimizing my Mac. Having malware on your computer can be very troublesome and it is not always obvious macpaw customer service when your computer is infected. I went to the Malware Removal option under Protection. Using VO + Right Arrow, I found information about malware removal.

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